Question 1

What documents are required to book a car?

Accepted Answer

You must provide a valid driving license, Aadhaar card (or any government ID), and your mobile number for verification.

Question 2

How can I book a car with Hemu Self Drive Cars?

Accepted Answer

You can easily book through our website or by contacting us via phone or WhatsApp for fast assistance.

Question 3

Are there any age restrictions to rent a car?

Accepted Answer

Yes, renters must be at least 21 years old and must have at least 1 year of valid driving experience.

Question 4

Is there any security deposit required?

Accepted Answer

Yes, a refundable security deposit is required. The deposit amount varies depending on the car model and rental duration.

Question 5

What are the payment options available?

Accepted Answer

We accept UPI, bank transfer, debit/credit cards, and cash payments.

Question 6

Is fuel included in the rental charges?

Accepted Answer

No, fuel is not included. You are responsible for refueling the car as needed during your rental.

Question 7

Are there any kilometer limits?

Accepted Answer

Yes, every rental has a specific kilometer limit. Extra kilometers are charged at an additional rate.

Question 8

What happens if the car breaks down during my trip?

Accepted Answer

Contact our 24/7 support team immediately. We will guide you and assist with repairs or arrange a replacement vehicle if necessary.

Question 9

What should I do in case of an accident or damage?

Accepted Answer

Inform us immediately, and if required, file an FIR. Repair or insurance deductibles may apply depending on the damage.

Question 10

Can I extend my booking while on the trip?

Accepted Answer

Yes, you can extend your booking based on vehicle availability. Please inform us at least 2 hours before your return time.

Question 11

Do you offer door-step delivery and pickup?

Accepted Answer

Yes, we offer car delivery and pickup at your chosen location for an additional fee.

Question 12

Are your vehicles insured?

Accepted Answer

Yes, all our vehicles are insured. In case of an accident, the renter may need to bear the insurance deductible as per the policy terms.

Rental Cars